Customer service

We are happy to help and enjoy interacting with our customers!

Do you have questions about our products or working method? Ask us, we'd love to hear what's on your mind. Tips or ideas are also welcome, please use the contact form below. We will respond to your request as soon as possible.

Send us a message

Frequently asked questions

When will my order be delivered?

It depends on the country actually but usually we can deliver within 3-5 working days. Read more about Shipping.

How can I return products?

Register your return via the login on the site. Pack your (fragile) product well and send it to us. More information about this can be found on the Returns page

When will I get my money back?

After the item has been returned to us, we check whether there are any damages or signs of use. After inspection you will receive your money back within 5 working days. Read more about returns here.

How can I pay for my order?

Very easy with Ideal, Google Pay, Apple Pay, Paypal, Union Pay and various credit cards.

Are your products also available in stores?

We do not have a physical store ourselves, but our products are available at resellers in stores in Paris, Berlin & Athens, among others.